1) What do project managers need to identify before creating a communication plan?
Ans: Project stakeholders, communication methods, goals of
communication, and barriers to communication
2) Which of the following is true of effective communication
in project management? Select all that apply.
Ans:
- It helps projects run on time and meet expectations
- It is clear, relevant, and frequent
- It continues throughout the entire project
3) Which of the following categories are part of a
communication plan? Select all that apply.
Ans:
- Recipients
- Key dates
- Delivery methods
- Communication goals
- Communication type
4) As a project manager, part of your communication plan is
to identify risks and present barriers in-person. What additional details does
the communication plan need to include? Select all that apply.
Ans:
- Type of communication
- Resource locations
- Frequency
5) What are the key benefits of a communication plan? Select
all that apply.
Ans:
- Involves stakeholders in effective conversations
- Improves overall effectiveness of communication
- Keeps people engaged and motivated throughout the project
6) Which of the following communication methods is most
appropriate for high-level stakeholders who don’t need detailed project
updates?
Ans: Newsletters that summarize key milestones and project
progress
7) Which tools can help determine the best type of
communication for each person or role involved with the project? Select all
that apply.
Ans:
- RACI chart
- Stakeholder map
8) What project management best practice includes
documenting plans and making them available to stakeholders?
Ans: Knowledge management
9) Which of the following could a project manager include in
a centralized planning document, also known as a dashboard? Select all that
apply.
Ans:
- A brief project description
- Instructions for how to use the sheet
- Links to any non-spreadsheet files
10) What is the purpose of a communication plan?
Ans: Organize and document the processes, types, and
expectations of communication
11) An effective communication plan can help with which of
the following processes? Select all that apply.
Ans:
- Project continuity
- Change management
12) Which of the following communication methods are most
appropriate for core project team members? Select all that apply.
Ans:
- Daily meetings to report on project progress
- Virtual check-ins to answer questions
13) What questions can project managers ask to optimize and
streamline communications? Select all that apply.
Ans:
- How can we improve communications with you?
- What is working in how we communicate with you about the project?
- What is not working or is not effective in our communication?
14) How can project managers ensure plan visibility for
stakeholders? Select all that apply.
Ans:
- Manage document permissions to give access to relevant information
- Keep documents in a centralized location
15) Fill in the blank: Project managers should identify
project stakeholders, communication methods, communication goals, and
communication _____ before creating a communication plan.
Ans: frequency
16) Why should you share your communication plan document
with your team? Select all that apply.
Ans:
- Ensure you aren’t missing crucial information
- Let them offer feedback
- Make them aware of the plan
17) Which of the following are best practices for concise
emails? Select all that apply.
Ans:
- Lead with key points and action items
- Add a note at the top that some details may not be relevant to certain recipients
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