1) A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what’s causing the problem and how to fix it. What’s the term for this educated guess?
Ans: Hypothesis
2) As a project manager, you
learn a customer is not satisfied with the quality of the finished product. To
fix the problem, you first identify what you believe is the root cause and
brainstorm solutions with your team. What PDCA step did you apply?
Ans: Plan
3) Which parts of a company
ecosystem rely on continuous improvement to have collective and separate
successes? Select all that apply.
Ans:
- Projects
- Programs
- Portfolios
4) A team successfully
delivers a product feature to a client, but misses the deadline. What should
the project manager do to investigate why the product feature was late?
Ans: Hold a retrospective
5) Who can take a beneficial
process improvement from one project and implement it across several projects?
Ans: Program Manager
6) As a project manager,
you’re doing a user acceptance test (UAT) to test your product. You present
your users with the visual mockup of the product and walk them through each
step they need to take to use the product. What UAT quality control step does
this scenario represent?
Ans: Critical User Journey
7) As a project manager, you
learn a customer is not satisfied with the quality of the finished product. To
fix the problem, you first identify what you believe is the root cause and
brainstorm solutions with your team. What PDCA step did you apply?
Ans: Plan
8) As a project manager,
you’re overseeing a product launch. You meet with customers to determine the
product’s quality standards. Then, you create processes and documentation
necessary to achieve the expected quality. Which quality management concept do
these tasks represent?
Ans: Quality planning
9) To receive authentic and
honest feedback from customers, what strategy should a project manager use?
Ans: Ask open-ended
questions and listen to the customer’s current state versus their desired state
10) As a project manager,
you identify a process-based problem you’d like to improve. To better
understand the problem, you examine the technology to understand its root cause
and interview the team on how it’s impacting their performance. Which DMAIC
step did you apply?
Ans: Analyze
11) During which step of the
quality management process does a project manager ask questions such as: “How
will I determine if the quality measures will lead to project success?” and “What
outcome do my customers want at the end of this project?”
Ans: Quality planning
12) A project manager sets
clear expectations with customers about when they’ll communicate certain
project updates and changes. To gain the customers’ confidence, the project
manager also provides situational examples of when they may communicate. Which
soft skill does this project manager use with their customers?
Ans: Trust Building
13) As a project manager
applying the PDCA process, you’ve already attempted to fix a process that you
believe is causing a common customer complaint. As your next step, you compare
your results to the goal to determine if you fixed the issue. What PDCA step
will you apply?
Ans: Check
14) As a project manager,
you hold a retrospective. During the meeting, you give the team an opportunity
to discuss risks that materialized: Were there any gaps between the original
plan and its execution? Which retrospective step does this represent?
Ans: Lessons learned
15) As a project manager,
you’re overseeing the launch of a new product: a portable, solar-powered stove.
Before beginning the project, you set a criteria for the desired outcome: It
must maintain a specific cooking temperature for a set period of time. Which
quality management concept does this criteria represent?
Ans: Quality Standards
16) During which step of the
quality management process does a project manager ask questions such as: “How
will I determine if the quality measures will lead to project success?” and
“What outcome do my customers want at the end of this project?”
Ans:-Quality_Planning
17) As a project manager,
you’re overseeing a product launch. You meet with customers to determine the
product’s quality standards. Then, you create processes and documentation
necessary to achieve the expected quality. Which quality management concept do
these tasks represent?
Ans: Quality planning
18) As a project manager,
you learn that a product is behind schedule. After communicating the delay to
the customer, you listen to their frustrations, address them, and find a
solution beneficial for both of you. Which soft skill does this represent?
Ans: Empathetic listening
19) During the user
acceptance test (UAT), the users identify outliers that the original
requirements didn’t account for, such as an extreme use of the product. What
UAT quality control step does this represent?
Ans: Edge cases
20) As a project manager,
you identified a process-based problem you’d like to improve, found its root
cause, and implemented a solution. Now,
you monitor the new process to ensure the changes are beneficial to the team.
Which DMAIC step are you currently applying?
Ans: Control
21) Fill in the blank: The
way a project manager decides to structure a retrospective depends on _____.
Ans:
- project sponsor preference
- team and workplace
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